Privacy and Cookies

Information about our website terms of use.

  1. 1. What information we collect and how

    All information is collected lawfully through our catalogue ordering procedure and is in accordance with the Data Protection Act 1998.

    When you order, we need to know your name, e-mail address, delivery address, telephone number, credit or debit card details. This allows us to process and fulfil your orders and to notify you of the status of your order. Riaflex Limited do not hold onto any payment card information; the information is passed through a secure server to WorldPay or PayPal who handle all transactions.

    The information we collect via the website may include:

    1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
    2. Your IP address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.
    3. Data recorded by the website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers "help" facility.

    Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureaus, SagePay. For more information on SagePay policies please refer to thier websites SagePay

  2. 2. What we do with your information

    Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

    1. To process your order, to provide after sales service (we will pass your details (name, address and postcode) to another organisation to supply/deliver products);
    2. If you have registered an account then in certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase and will also have the option to opt out of further communications within the given communication.

    Riaflex Limited does not disclose buyers' information to third parties under any circumstances.

  3. 3. Your rights

    We only hold customer records for as long they are needed for the purpose they were collected. You can request us to disclose all details held about you at any time, and for us to delete these records. In order to receive such information please contact us and provide your full name, address and contact information.

  4. 4. General website use

    This web site is owned and operated by Riaflex Limited and is made available to you in accordance with the following terms and conditions. By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.

  5. 5. Cookies

    Like many websites and online services, this website uses cookies to enhance functionality and performance. The cookies used on this website are for the function of the enquiry form(s) and Google Analytics.

    The quick enquiry form uses cookies known as temporary session cookies. They are destroyed once the process is complete or ended (e.g. once the form is submitted). They do not store personal data and are not used for any tracking or monitoring purposes.

    Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. Find out more information on the Google Analytics privacy policy.

    Use of our website deems your acceptance of the use of cookies.

  6. 6. Service availability

    We try to ensure continuous availability of the site and all the services available on it but accept no responsibility for the consequences of interruptions or delays, however caused. We may, additionally, alter the design and specification of the site at any time.

  7. 7. Links to external websites

    Occasionally we will provide a link to an external or third party website. Please note that Grommets Limited is not responsible for the data, policies, content or security of these linked sites and you therefore indemnify Grommets Limited from any liability resulting from your use of these websites.

  8. 8. Limitation of liability

    Our liability, and the liability of our third party suppliers, for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by our negligence.

  9. 9. Changes to our privacy policy

    This privacy policy may be changed by Riaflex Limited at any time. If we change our privacy policy in the future, we will set out those changes here, so that you will always know what personal information we gather, the purposes we might use it for and to whom we might disclose it.

  10. 10. Governing law

    These terms and conditions shall be interpreted in accordance with English law and all disputes shall be decided by the English courts.