Delivery and Returns
1. Placing an Order
Choose the products you wish to purchase by browsing the website using the product categories or search facilities. You can easily edit or delete items from your shopping basket as you go along. Once you are happy with your choice, proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection.
Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order you can contact Customer Services via firstname.lastname@example.org or by telephone 01275 390092.
2. Delivery Information
Providing an item is in stock, we aim to dispatch all orders by the next working day and where possible we try to dispatch orders received by midday, on the same working day. Orders are dispatched Monday to Friday. We do not dispatch at weekends. Orders received after 3pm on a Friday will not be dispatched until the following Monday.
Delivery to United Kingdom
We offer FREE Delivery to the UK on all orders over £23. Orders under £23 will be charged with a fixed delivery cost of £4.50 to the UK.
Items are usually posted out first class recorded via Royal Mail or by courier. 7 working days should be allowed for UK delivery, after placing your order, however most orders are delivered within 2-3 working days.
Delivery to Europe
Orders to European countries are charged P&P based on the size and weight of the parcel which is calculated at the checkout. 10 working days should be allowed for delivery of orders placed abroad, however most international orders are delivered within 5-7 working days.
- 0-250g £6.00
- 250g-500g £7.00
- 500-1kg £9.00
- 1-2kg £12.00
- 2-5kg £14.00
- 5-10kg £22
For orders over 10kg please contact us to discuss shipping.
3. Smooth Delivery
Deliveries by Royal Mail and courier require a signature so please ensure that someone is available to sign for the parcel upon delivery. If there appears to be any sign of damage to your parcel please make a note of this next to you signature ensuring you are specific about the damage.
When placing an order we require that you provide us with a phone number so that you can be contacted quickly and easily should there be a query with your order.
4. Tracking Your Order
We recommend that if you have not received your order within 7 working days you contact us on 01275 390092 so that we can track your order and resolve any problem with that delivery as quickly as possible.
5. Order Confirmation
When you place an order on line with us we will send you an email acknowledgement that we have received your order.
Once we have checked stock availability and prices we will confirm that your order has been dispatched. If a delivery is delayed due to stock availability or unforeseen circumstances we will contact you within 24 hours of receiving your order. We will then provide you with an estimated delivery date, and if this is unacceptable you may cancel your order.
If you decide to cancel your order under these circumstances we will refund your card within 24 hours. We will also refund your card within 24hours of receiving an order if we are unable to supply the item due to pricing errors, stock availability or unforeseen factors.
6. Cancellations and Returns
You can cancel your order at any time up to 7 working days following delivery. To do so please email us or write to us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the order you must return the goods at your own expense ensuring that they are packaged adequately to prevent damage in transit. We do not take responsibility for lost items returned by you. Insurance of returns is your responsibility.
Returned items should be unopened and in the original condition sent to you in. Opened items will not be accepted as a return unless faulty. We do not refund postage costs. Some items may be refunded less the initial postal cost to Riaflex. This does not apply to faulty goods or mistakes made by Riaflex.
If you place an order and are unavailable to take delivery, resulting in items being returned to us, we will refund the cost of product, minus initial postage cost to ourselves, once we have received the item back. If you wish for your parcel to be re dispatched you will be required to pay a 2nd postage cost before we can re dispatch.
7. Faulty Goods
Please contact us immediately if your goods are in any way defective. We will deal with your case in accordance with your legal rights.
8. Payments and SSL
We accept all major debit and credit cards but do not accept American Express.
We use SagePay as a payment gateway for taking online card payments. All transactions are done via a fully secure 256bit SSL encrypted gateway.
You can view our SSL certificate by clicking on the padlock in your browser address bar.
All our prices are inclusive of VAT where applicable.