I need to return a product?
To be eligible for a return, items must be unused and in the original condition that you received it, unless there is a manufacture defect. Original condition means the product has not been opened, used, or damaged in any way and must be in original packaging or well packaged in a suitable alternative.
You must notify us of your wish to return your item within 14 days of purchase and return the item within 28 days of purchase or as agreed with us. Returns are made at your own expense, unless they are faulty or there is a mistake with your order.
You must post them back to us at, Riaflex Ltd and contact us for our returns address. You must send off the products as soon as possible after telling us you wish to cancel the order. Please ensure the products are packaged adequately to prevent damage in transit. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the products as we do not accept responsibility for lost items.
Once we receive your items, we will notify you via email and confirm that a refund has been issued. Refunds will be made within 5-10 working days.
Original postage costs will not be refunded, except in cases of manufacture errors- or mistakes in your order.
We regret that we cannot accept returns on food items such as Game sausage or Turmeric sausage